Privacy Policy

Introduction

SANTOS SOLUÇÕES E NEGÓCIOS LTDA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you shop at our stationery and office supplies store.

By shopping with us, you agree to the collection and use of information in accordance with this policy.

Information We Collect

As a stationery retailer, we may collect the following types of information:

• Transaction Information: Products purchased, purchase amounts, payment method, and transaction dates.
• Contact Information: Name, phone number, and email address if provided for special orders or corporate accounts.
• School Supply Lists: Student information if you request us to prepare school supply kits.
• Corporate Account Data: Business name, contact details, and purchase history for business accounts.
• Payment Information: Card details are processed securely through our payment systems.
• Feedback & Inquiries: Information provided when you contact us with questions.

How We Use Your Information

We use the collected information for the following purposes:

• To process your purchases and payments
• To fulfill special orders and school supply kits
• To manage corporate accounts and provide invoicing
• To respond to your inquiries and requests
• To notify you about back-to-school promotions (with consent)
• To improve our product selection and services
• To comply with legal and tax requirements
• To maintain store security

Payment Security

We take payment security seriously. All card transactions are processed through secure payment terminals that comply with industry standards. We do not store complete credit card numbers on our systems. Payment processing is handled by authorized financial institutions.

School Supply Services

If you use our school supply list services, we may collect student names and grade levels to prepare supply kits. This information is used solely for order fulfillment and is not shared with third parties. We do not retain student information beyond the completion of your order unless you request otherwise for future years.

Corporate Accounts

For business customers with corporate accounts, we maintain records of company information, authorized purchasers, and purchase history. This enables us to provide invoicing, credit terms, and personalized service. Corporate account data is kept confidential and used only for managing your account.

Marketing Communications

With your consent, we may send you information about promotions, new products, and back-to-school specials. You can opt out of marketing communications at any time by contacting us. Opting out will not affect your ability to shop at our store.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Customer records are stored securely and access is limited to authorized personnel.

Data Retention

We retain transaction records for the periods required by Brazilian tax and commercial regulations. Corporate account information is maintained while your account is active. School supply order information is retained only for the current school year unless you request otherwise.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With payment processors to complete transactions
• With delivery partners for special orders requiring delivery
• With legal authorities when required by law
• To protect our rights and prevent fraud

Children's Privacy

While we sell school supplies for children, we do not knowingly collect personal information directly from children under 18. Any information about students for school supply orders is collected from parents or guardians, not from the children themselves.

Your Rights

In accordance with Brazilian data protection laws (LGPD - Lei Geral de Proteção de Dados), you have the right to:

• Access your personal data held by us
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to legal requirements)
• Opt out of marketing communications
• Request information about how your data is processed
• Withdraw consent for optional data processing
• File a complaint with the National Data Protection Authority (ANPD)

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. Significant changes will be posted in our store. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your information, please contact us: